When you buy an online deal, how do you know a store will honor it? Today, I walked into Posh Nail Spa in Dallas Texas with a “Posh Manicure and Pedicure” voucher that I purchased through Gilt City, and I found out the hard way that not everything is what it seems online.
I purchased my voucher from two weeks ago, as I just loved the name. I thought I check it out by buying the voucher in hopes of this being my “go-to nail salon.” I called Posh Nail Spa, and I made my appointment notifying that I had a voucher. I walked in, and again shared my voucher, and the nail technician began working on my feet. She was friendly, and the appointment was going so well, that I was looking at my calendar when to book again.
And then, it happened. I looked at the time. It was 60 minutes into the appointment when I asked my nail tech how much longer it would be. The voucher said “60-minute manicure and pedicure duo.” I really got no answer other than, please check with our receptionist to reschedule the manicure, which I did. Instead of booking service or even asking how much longer I had, Maggie the receptionist said “I am sorry but you used a coupon, and we don’t provide the service that we do for those who pay full price.” Oh, no she didn’t. If you know me, you know that I am not a fan of the word coupon. (I know, I know.) Then, she went on to say she would not provide the manicure except for following the pedicure. Note: I could have stayed longer, but the poor language to a customer, her arrogance and lack of respect for me made me upset that I just had to leave.
The nail tech nicely finished my pedicure. She asked if I was returning, so she could finish my package, in which I directed that the receptionist was NOT allowing this to happen. Maggie the recpetionist blamed her owner as informing her that she must treat customers with “coupons” differently as “you really didn’t pay for the service.” So, I ended up NOT getting the neck & shoulder massage or the manicure as I paid to Gilt City.
Lesson is beware of using deal sites like Gilt City. Lesson learned that I will NEVER go to this nail place again. Customers should be treated the same across the board. Posh Nail Spa is a HUGE oxymoron as it was not “posh” or a “spa.” Avoid it at all cost, and head to Hollywood Nails. 🙂
UPDATE: After notifying Gilt City about my service from Posh Nail Spa, they responded:
We sincerely thank you for providing your feedback on your Gilt City experience with Posh Nail Spa.
At Gilt City, we strive to provide you with excellent, luxurious and stress free experiences. After reading your post, we can see that you clearly did not receive the treatment we had in mind for you. We sincerely apologize that some services for which you paid for were not fulfilled. We completely agree that customers should be treated the same across the board. Contrary to what they told you at Posh, you did pay for those services, and you were entitled to them. We thank you for bringing it to our attention that this vendor does not seem to agree. It is very difficult to determine the caliber of how a vendor will treat our members prior to doing business with them and we are indebted to you for recounting your experience for us.
As you did not receive the extent of the services you paid for, we have issued a full refund for your Gilt City purchase.
We again offer our sincere apologies for the experience you underwent. We thank you and encourage you to keep providing us with your feedback in the future.
Thank you, Gilt City! I will try you again, but next time, I might just buy products and foods, like Lilly suggested in my below comments.